The seller refuses to answer my messages, doesn’t give a tracking number and is past the arrive date

Question

I bought on May 3 an iPhone 16 pro max for $545. The seller never provided tracking number and the seller wouldn’t answer my 4 messages. eBay has suspended the account but eBay refuses to acknowledge the $545 owed to me. With eBay not coming through for an eBay member since 2005, eBay is telling me I am not a valued customer. I have to use my good will built up over the last 21 years to dispute the charge on my credit card. I doubt if I’ll ever buy anything else from them again.

lady_madonna · Answer

Have you filed a case through Ebay's Money Back Guarantee?

IF/WHEN the latest estimated date of delivery has already passed by at least 1 day, you have up to 30 days past estimated date of delivery to file a Refund Request:

Go to your My Ebay page >> Purchase history

Select “More actions” beside your item and then “I didn't receive it.”
Click the box beside I want a refund.
Select Send request.

If the seller does not respond to the refund request, after 3 business days you can ask Ebay to step in to help you.

Find the item in your Purchase History
Select See request details
Select “Ask eBay to step in.”