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    The seller of the details, the seller unilaterally cancelled the order.
                     

    I received an offer from a seller to ship to Japan, so I accepted the offer and purchased the item. When I went to the checkout page, the shipping address did not apply and I could not pay. I was instructed to request an invoice from the seller. When I informed the seller of the details, the seller unilaterally cancelled the order. This kind of behavior is completely unsatisfactory. Can't something be done?

    dunedin1995
    dunedin1995
    170View listings
    Posted 2 years ago·Last reply 2 years ago
                                           
             
    2 comments

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                   
    disneyshopper

    disneyshopper

    Mentor2 years ago
    8643View listings

    What reason did the seller give for the cancellation?  It should have been Out of stock/damaged.  If it was not, you could report the seller.  If the seller selected problem with Buyer's address to avoid receiving a defect for the cancellation, but s/he had agreed to ship to Japan, I would report the seller for that reason as well.

     

    https://www.ebay.com/help/action?topicid=4022


    1. Select The seller has violated one of eBay’s policies and click Continue.
    2. On the next page, enter the seller's ID and select Other.
    3. In the comment section, describe what happened.

                                           
    dunedin1995

    dunedin1995

    OP2 years ago
    170View listings

    Thank you again for your advice.
    appreciate.

                                           
                                                                                     
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