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    • Buying & SellingChevronRightIcon
    • Ask a MentorChevronRightIcon
    The seller is not responsible for the refund
                     

    Good morning, the seller is not responding to the Surface Pro 7 I paid for. He doesn't want to refund me the money and never responds to my message. Please, I want your help. It's been more than 3 days.

    zachesaintelu_0
    zachesaintelu_0
    471View listings
    Posted 1 year ago·Last reply 1 year ago
                                           
             
    2 comments

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                   
    golfingaddict

    golfingaddict

    Mentor1 year ago
    27172View listings

    The seller is not required to cancel the transaction.

     

    You can ask, but they do not have to cancel.

     

    Once you receive the item, you may be able to return for a refund.  Does the seller accept returns?

                                           
    golfingaddict

    golfingaddict

    Mentor1 year ago
    27172View listings

    Have you opened a return request?
    Have you returned the item?

     

    Once tracking shows the return has been delivered, the seller has a limited amount of time to respond.  If they do not respond then you can ask eBay to step in and help you.

     

    Can you give more information about where you are in the process?

                                           
                                                                                     
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