The seller has not responded at all.

Question

order# : 20-14235-34063

I won this item, but the seller has not shipped it and has not responded to my messages.

I have already requested a cancellation and informed the seller not to ship the item because I have purchased another one. However, there has been no response.

Please assist with canceling this order. I have already bought another item.

lady_madonna · Answer

What is the estimated date of delivery, as shown in the Order Details in your Purchase History? Has that date passed already? If not, you should have not purchased another item. You cannot cancel your order.

IF the estimated date of delivery has already passed by at least one day, do the following:

You have up to 30 days past estimated date of delivery to file a Refund Request:

Go to your My Ebay page >> Purchase history

Select â€œMore actionsâ€ beside your item and then â€œI didn't receive it.â€
Click the box beside I want a refund.
Select Send request.

If the seller does not respond to the refund request, after 3 business days you can ask Ebay to step in to help you.

Find the item in your Purchase History
Select See request details
Select â€œAsk eBay to step in.â€

comics-scifi-collectibles · Answer

@taegeonpak . Sellers are not required to agree to cancel. A buyer can only request to cancel. eBay customer service can not force the seller to refund you until the item is late arriving. Never expect an item sooner than the last estimated delivery date. Sellers can have handling times of 0 to 40 days. They just have to make sure that the item arrives by the last estimated delivery date stated on the listing. Sorry your purchase didn't go smoothly. Look for the last estimated delivery date in your purchase history. You can file a refund request when it is one day PAST the last estimated delivery date . You have 30 days from the last estimated delivery date to file a refund request on eBay. Select your item on this page to start a refund request: https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st= 4 business days after you file the refund request ask eBay to step in and help if the seller has not refunded you. https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701 If it is more than 30 days past the last estimated delivery date then you can file a refund request on PayPal up to 180 days from the date of purchase. OR if you didn't use PayPal at checkout contact your bank or credit card to report that you didn't receive the item.