The seller does not want to give me a refund.

Question

I purchased an electric toothbrush, which was sent to a courier to be shipped to another country. However, the Ministry of Health stopped it at the courier, refusing entry, and if it enters the country, it will likely be discarded. I want to return it, but when I sent it back, the seller refused my return because they do not accept returns. The product is intact in its box and sealed. This is not a normal return. If I send this to my country, I will lose my money and an electric toothbrush.

I need help.

disneyshopper · Answer

Here's how to contact eBay general customer service:

1. CLICK THIS LINK:

https://www.ebay.com/help/contact?type=ContactUs&topicId=4000

2. Select a category that best matches your problem.

3. Answer the chat bots question by stating what you need help with.

4.Type AGENT ( you may have repeat steps 3 and 4)

5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)

Monday to Sunday 5:00 am to 09:30 pm PST

Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

6am to 6pm PST