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The seller does not refund my money and Ebay says they cannot help me
Hello,
I ordered an item on Ebay.
USPS could not deliver the item to me and hence sent it back to the seller.
The tracking number shows the seller received the item back. However, the seller claims he never received it and hence does not refund my money.
I started a return, but since I never received the item, I had nothing to return, and hence the "Return" status kept saying next step is for me to ship the item. But, the item was already with the seller, and I could not get past the initial return stage. Hence, I closed the return, and contacted Ebay to step in.
But, Ebay says since I closed the case they cannot help me. Even though they can see from the tracker the item was sent back to seller and I have not gotten a refund. They can also see the trail of emails between seller and I in which the seller refuse to refund or send the item back.
What can I do to get my money back or a resolution when both Seller and Ebay do not help me?
Thank you,
Kam
Tracking #: 9400108106244439044005
comics-scifi-collectibles
Mentor8 months ago@0kam0 You need to contact your funding source with tracking proof that the item was returned to the seller.
You can not open another refund request through eBay since you filed the wrong case, sorry.
Also eBay policy is that sellers are not required to refund for items returned to sender, most sellers will refund the item price minus the shipping costs though.