The seller did not send the parcel and added someone else's track number

Question

Hi. The fraudulent seller did not send the goods for 30 days. When I requested a refund, the seller added a tracking number. This tracking number shows that the parcel was sent to my city, but the recipient of the parcel is another person. Ebay refused to give me a refund, I appealed, but eBay again refused to refund me. The problem is that I am from Ukraine, Europe and do not know how to speak English, I write with the help of translator. I am writing to support ebay and sent them a pdf file fr...

eastlaneave · Answer

@igoogorodny-0

I'm sorry that happened.

1) It sounds like you have a document from FedEx saying the item wasn't delivered to you.

Check this, too, to see if there is more information:

https://www.fedex.com/en-us/tracking.html

Then click 'View More Details' to see the package weight.
Screenshot that.

2) Then, report the seller using this process

https://www.ebay.com/help/action?topicid=4022

Important, select "Suspicious seller activity"

then "Other"

Explain that the seller is using fake tracking numbers

Include these phrases

Seller uploaded tracking not associated with my transaction
Tracking details were not accurate
Seller used a false tracking number

Use those 3 specific phrases in the message.

3) Finally, contact Customer Service and inform them that the seller uploaded a "false tracking number" on your purchase. Share any documentation you gathered. Request a refund.

Use the Customer Service that is on one of these social media:

- https://www.facebook.com/ebay

- https://www.instagram.com/ebayforsellers/

- https://x.com/AskeBay

Send a private message to the page. Explain you have a fake or false tracking number situation.

If you can't reach eBay by social media, try this

Start here: https://www.ebay.com/help/buying/working-sellers/report-seller-listing?id=4022&from=ContactUs

1) Click "Contact Us" or the ? then:

In the CHAT WINDOW

2) Type "Chat"
3) Type "Fake Tracking"
4) Select "Item you bought"

5) Type "Chat"
6) You may need to click "Something Else" or "More Options" or type "Chat" a few more times
7) Click "Chat with an Agent" - available Monday through Friday 5:00 am - 9:30 pm Pacific Time

Tell the agent about the fake tracking number and provide them with your documents.

~~~~~~~~~~~~~~~~~~~

If this doesn't work, you can contact your card to file a chargeback with the documents.

Let me know if you need more help.

Слава Україні!