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The seller did not send a complete set, return of goods is not considered
I purchased the Maschine Jam device on eBay.
The device is not new and therefore I need ID Transfer to link this device to my account.
Maschine Jam comes with free "Maschine 2" (DAW) software
But since I cannot register the Maschine Jam device in my personal account, I am not the owner. And I can't download this software for free. And it costs $99 if I just. I want to use it.
The seller does not respond adequately in correspondence and does not give me a Transfer ID. There is a feeling that he is leading me by the nose.
I can’t return the goods, because after Ebay delivered it to the USA, I made a transfer through another company to my country (Ebay does not deliver to my country) and overpaid the cost of the device + $80.
I want to ask eBay support for help, so that they ask the seller for either an ID Transfer or for the seller to return $99 for the software that I will have to buy.
But Ebay support only allows you to submit a “return item†request. How can I contact and talk/write to a real person from eBay support? Because there is a lot to explain.
