Do you see this purchase in your eBay account? If so, check with members of your household who may have had access to an unattended computer. If they did not make the purchase, then change your password and contact Customer support. Scroll to the bottom of this help page and click the "Contact us" button and type "agent" into the chat that opens.
If you are seeing a charge on your bank or card statement that is not shown in your eBay account, then question the charge through your bank and follow their direction for securing your card or account.
If you received an email purporting to be from eBay, then this is likely a phishing scam to get you to "log in" with your eBay credentials. Don't click any links. Forward the email as an attachment to spoof@ebay.com and they will let you know.
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·3 years agoDo you see this purchase in your eBay account? If so, check with members of your household who may have had access to an unattended computer. If they did not make the purchase, then change your password and contact Customer support. Scroll to the bottom of this help page and click the "Contact us" button and type "agent" into the chat that opens.
https://www.ebay.com/help/account/protecting-account/get-help-hacked-account?id=4196
If you are seeing a charge on your bank or card statement that is not shown in your eBay account, then question the charge through your bank and follow their direction for securing your card or account.
If you received an email purporting to be from eBay, then this is likely a phishing scam to get you to "log in" with your eBay credentials. Don't click any links. Forward the email as an attachment to spoof@ebay.com and they will let you know.