Locked
Discussions in this board are limited to the original poster and Community Mentors
The product is damaged
The product is damaged and the seller is not responding
4 comments
Locked
Discussions in this board are limited to the original poster and Community Mentors
The product is damaged and the seller is not responding
comics-scifi-collectibles
Mentor11 months ago@hou_2578
Sorry your item is not as described.
The eBay Money Back Guarantee over rules the sellers return policy. You have 30 days from the date of delivery to file a not as described return request.
Here's what you need to do:
Open a return with the reason doesn't match description or photos.
Select the return item button on this page:
https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st=
4 business days after filing the return request if the seller has not provided a return shipping label or a full refund then ask eBay to step in and help: https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701
Let me know if you need to return an item to another country as there are additional steps required. The seller pays return shipping for an item that is not as described no matter where they are located.
lady_madonna
Mentor11 months ago@comics-scifi-collectibles
OP is the buyer.
comics-scifi-collectibles
Mentor11 months agoI put the wrong macro by mistake. Erasing on my cellphone takes a tad longer. Got it fixed.
lady_madonna
Mentor11 months ago@hou_2578
Have you filed a Return Request due to damaged item?
https://www.ebay.com/help/buying/returns-refunds/returning-item?id=4041