The plexaderm was fake .

Question

My contacted the seller but he declined to help my situation so I had to contact eBay

comics-scifi-collectibles · Answer

@lacr-2231 Sorry your item is not as described. Did you file a return request case? If it is more than 30 days you will have to file a chargeback with your payment method. An eBay agent can not extend the 30 day limit even if they say they will.

The eBay Money Back Guarantee over rules the sellers return policy. You have 30 days from the date of delivery to file a not as described return request for most categories AND 3 days for Trading Cards.

Here's what you need to do:

Open a return with the reason doesn't match description or photos.

Select the return item button on this page:

https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st=

4 business days after filing the return request if the seller has not provided a return shipping label or a full refund then ask eBay to step in and help: https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701

Let me know if you need to return an item to another country as there are additional steps required. The seller pays return shipping for an item that is not as described no matter where they are located.