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The only one negative feedback I have is from someone who never bought anything
The only one negative feedback I have is from someone who never bought anything.
And it says it is from a verified buyer. The buyer asked me to cancel the order because he bid by mistake. I cancelled it for him and then find he left negative feedback before the sale was cancelled.
1 comment
woodland_gnome
·1 year agoA cancellation does not remove the ability to leave feedback unless it is for non-payment after 4 days.
You can "Reply" to the feedback stating the facts (quote the message requesting the cancellation in quotes so there is no question of a reader misinterpreting it). Do NOT leave feedback for the buyer. Less than positive feedback is not allowed to be left for buyers by sellers, but that limit does not apply to a "Reply" to the feedback the buyer left for the seller.
Go to your own Feedback Profile (on a www.ebay.com page hover your mouse over the "Hi [your firstname]" at top left of the page and click on your Feedback Score in parentheses behind your ID; other links on the www pages don't work so easily and you have to go through other screens clicking and scrolling before you actually get to the real Feedback Profile page; here on the community.ebay.com pages clicking anyone's Feedback Score still works right so you can click on the one in the header of your post). Under the "When" column of the feedback received tabs are links to "Reply".