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The email that CUST.SERV sent a link to isnt invalid and I have no access. Ive called CS again to update my info. How do I speak to a live agent. To be able to print a return label now.
I need a live agent. A I robot secretary doesn't understand me and hangs up on me.
1 comment
eburtonlab
Mentor1 month ago@michaelsmojo1964
Make sure you are not signed in to a different eBay account than the one you used to make the original purchase or the link will not work.
Find the transaction in your Purchase History and go from there.
If you purchased as a guest, sign out of your eBay account or else open the link in a private or incognito browser window.
You may be better off asking your question here to get suggestions from experienced users.
To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If you are unable to get a call back, try contacting eBay via social media direct message:
https://www.instagram.com/ebay/