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The customer service AI sucks, there seems to be no functioning way to actually talk to a person
The AI system isn't helpful with my issue at all, and all the automated links regarding a return that has still not been refunded just get errors. I need to chat or speak with an actual person
4 comments
mr_lincoln
Mentor8 months ago@thosaw_9
If you were unable to go to the return claim and ask eBay to step in then you might have better results reaching out to the via Social Media:
Contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
6 AM to 6 PM PST
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
Some times the Request a call back function works but it is predicated on agents available at the time of the call request .... so it is hit or miss.
thosaw_9
OP8 months agoI don't have accounts with any of those, so that's not helpful
mr_lincoln
Mentor8 months ago@thosaw_9
I don't do Social Media myself but fortunately I have not had much need to be in contact with eBay directly in the recent past.
eburtonlab
Mentor8 months agoI don't have accounts with any of those
It might be worth registering an account just to contact eBay.
Or else describe the problem you are having and the errors you are seeing here for advice from experienced users.