Locked
Discussions in this board are limited to the original poster and Community Mentors
The company lied about sending me the cell phone they want me to wait a month for them to ship it
I ordered a cell phone from a company the company keeps lying to eBay saying they shipped it but none of the shipping information ever changes so you know they did not ship it I asked for my money back and cancellation eBay denies me and said since the company says they shipped it when they did not I cannot get my money back or cancel the order why should I have to wait 2 months to get my cell phone that's what the company is telling me I have to wait for a month for them to get around to ship it and then another month for the company to deliver it this is not fair I bought the cell phone and I wanted my money back because they're taking too long to ship it and will not for any reason ship it because they sold what they did not have in eBay's protecting them what do I do when eBay themself is being crooked I spend over $1,000 a month between eBay and Amazon and when I order something I expect to get it within 10 days that gives them 24 hours to ship it like it should be and the rest of the time is shipping time that's all it takes in today's world what do I do when eBay is protecting the company and not giving me my money back
eastlaneave
Mentor1 year ago@anthonyphair1962
I am sorry this happened.
eBay's Money Back Guarantee should apply: https://www.ebay.com/help/policies/-/ebay-money-back-guarantee-policy?id=4210
Here is how to formally request a refund of your full payment:
1) Look at your purchase history here: https://www.ebay.com/mye/myebay/purchase
- View Order Details
- Check the Estimated Delivery Date for your purchase, and
- Check the tracking for your purchase
When it is past the estimated delivery date (and there is no tracking, or the tracking doesn’t show that is close to delivery):
2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042
(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo.)
You will be able to select whether you want the Item or a Refund
-- You have 30 days from the estimated delivery date to open a case)
3) You can check the status of your case here:
https://www.ebay.com/help/ip?topicId=4667
The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund.