Locked
Discussions in this board are limited to the original poster and Community Mentors
The case was resolved The case was resolved The case opened The case opened
DOES THE CASE WAS RESOLVED MEAN THAT YOU GAVE A REFUND FOR THE ITEM AND THE CASE WAS RESOLVED JUST AS IT SAYS? IM CONFUSED AS TO WHY EBAY DOESN'T ACTUALLY LOOK AT THE FACTS OF RETURNS IN ANY SORT OF WAY? THEY COULD NOT POSSIBLY READ THEM AND GAVE ME A DEFECT FOR A BUYER WHO LIED AND THEN CHANGED THE REASON FOR IT SHIP BACK FOR FREE, AND I DID EVERYTHING HOW I WAS SUPPOSSED TO DO IT AND ASKED HER TO SHIP THE ITEM BACK WHICH SHE DID, I JUST WAS WAITING TO REFUND HER UNTIL I WAS HOME AND COULD LOOK AT THE ITEM SHE RETURNED AS SHE WAS A VERY RUDE AND MEAN BUYER WHO WAS BEING DISHONEST ABOUT THE WHOLE PROCESS. BUT ANYWAYS THEY SAID THAT I DID NOT RESOLVE WITH THE BUYER, I WAS TRYING TO REFUND BUT ON THE OTHER END IT WAS NOT ALLOWING ME TO IT JUST KEPT SAYING I HAD A CASE SO I COULD NOT REFUND. I KEPT TELLING HER I WOULD HAVE TO WAIT AND CALL EBAY OR MAYBE SHE COULD IF SHE WAS IN A HURRY TO SEE WHAT THE ISSUE WAS, SHE CALLED EBAY AND THEY NEVER SAID WHAT THE PROBLEM WAS BUT I FIGURED IT OUT, SHE SHIPPED BACK TO ME WITH HER OWN LABEL INSTEAD OF USING MINE. SO THEN THEY MADE ME PAY HER FOR THAT PLUS THE SHIPPING TO AND FROM AND FULL COST OF ITEM. THEY NEVER EVEN LOOKED INTO THEN DINGED ME WITH A DEFECT THAT I DID NOT RESOLVE BECAUSE BUYER DID NOT FOLLOW STEPS BUT BECAUSE SHE HAD A TRACKING NUMBER THAT SAYS IT WAS DELIVERED ON THE SAME DAY I WAS TRYING TO GET HER REFUND TO HER BUT IT WAS NOT LETTING ME. WHAT IS WRONG WITH THEM? DO THEY EVER ACTUALLY GET TO THE BOTTOM OF A CASE AND REALLY GET WHATS GOING ON OR DO THEY JUST ASSUME WE ALL HAVE MONEY TO PAY THE BUYER TO TRY OUR THINGS ON BECAUSE THEY CAN'T READ THE TONS OF MEASUREMENTS THAT WE PUT IN THE DESCRIPTION. THE BUYER HAD EVEN TOLD ME A SAD STORY TRYING TO GET IT SUPER LOW AND I ACTUALLY FELT FOR HER AND LOWERED THE PRICE AND SHE WAS JUST VERY MUCH RUDE AND MEAN THE SECOND I GOT THE RETURNED ITEM SHE DEMANDED ME TO GIVE HER ALL MONEY AND SHE SAID YOU NEED TO PAY ME RIGHT NOW, SHE SAID FOR ME TO SEND A PERSONAL CHECK TO HER ALL SORTS OF CRAZY STUFF AND EBAY SAID YUP I AM THE PROBLEM THEY NEVER EVEN GAVE ME A PARTIAL DAY TO GET OUT OF WORK AND TRY TO SEE WHY THEY WOULD NOT ALLOW ME TO REFUND HER. WHY IS EBAY SO AGAINST SELLERS AND NOW FORCE US TO GIVE ITEMS AWAY FOR FREE OR WELL THEY CHARGE US ON TOP OF THE HUGE AMOUNT OF MONEY IT TAKES TO SELL THE ITEM IN FIRST PLACE. GET TO THE BOTTOM OF IT MEANS CONTACT BUYER AND SELLER AND GET BOTH SIDES OF WHAT IS GOING ON BEFORE YOU MAKE A DECISION, THAT IS A NO BRAINER EBAY. ANYONE ELSE HAVE THIS ISSUE. IT HAPPENED A WHILE AGO BUT I JUST SAW THEY SAID I DID NOT RESLOVE THE ISSUE WITH THIS BUYER EVEN THOUGH I DID TRY TO REFUND HER THE SECOND I GOT THE ITEM BUT SHE SCREWED IT UP BY NOT RETURNING USING EBAY LABEL THEN I HAD TO PAY FOR HER MISTAKE AND SHE WAS SO RUDE IN MESSAGES. WHY EBAY WHY MAKE EVERYTHING ABOUT THE BUYERS WHEN US SELLERS SHOULD BE AT LEAST HEARD AND RESPECTED SINCE WE ARE THE ONES PAYING YOU? GRRRR SOMETIMES I JUST DON'T GET THIS SITE.
dryophelia
Mentor2 years ago@applewoodchuck
Paragraphs are your friend.
Posting in all capitals is very difficult to read for most people.
Refunds are never seen by human eyes. It’s all automated. If a buyer is unhappy, eBay will do what it takes to keep that buyer happy.
That means the seller takes the hit.
As a seller, one has to factor shrink and loss into their business plan.