Locked
Discussions in this board are limited to the original poster and Community Mentors
the buyer did not have his full address for shipping
The buyer had his address incomplete at the time he bought the product. I sent it to the address that she had in her account, the product returned it to me, due to lack of information, in this case, she did not have the apartment number. I paid the shipping, now the buyer tells me to send it again, with the updated department number, but that for me, count like as double shipping cost. I tell the buyer that they only pay me for the first shipment, since it is not my fault that she has not put her full address in her information, I have the product that the mail returned to me due to lack of information, and the person He tells me no, it's better to cancel, but if I cancel, I'm going to lose what I paid for the shipment, the question here is... whose turn it is to lose the shipping money? If it wasn't my fault she didn't post her complete information.
disneyshopper
Mentor3 years agoThe buyer has to repay the shipping if s/he still wants the item. Get the buyer's Paypal email and send a Paypal invoice, or you can give the buyer your Paypal email address and the buyer can use Send Money to pay for reshipping.
If the buyer will not repay to reship, you can go to your Orders > Paid & shipped, click the down-arrow, click Send Refund, select Problem with buyer's address, select the amount to refund, Send.