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The bid I won is missing parts. He sent only a partial order.
He said he will send the rest of the order on another shipment (he said he forgot some parts & it was un-intentional) but he needs me to approve of the original purchase and say I got it all. Is this normal?
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comics-scifi-collectibles
Mentor1 year ago@c_engesser22 Do NOT say that you got all of the items.
The seller can CHOOSE to do the right thing and send the missing parts, don't let them string you along.
If they don't send the missing parts right away then file a return request case and don't close it until you have a refund. The seller will pay return shipping for the items you did receive and then refund you 100%.
The eBay Money Back Guarantee over rules the sellers return policy. You have 30 days from the date of delivery to file a not as described return request.
Here's what you need to do:
Open a return with the reason doesn't match description or photos.
Select the return item button on this page:
https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st=
4 business days after filing the return request if the seller has not provided a return shipping label or a full refund then ask eBay to step in and help: https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701
Let me know if you need to return an item to another country as there are additional steps required. The seller pays return shipping for an item that is not as described no matter where they are located.