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the automated chat system
How can I get the automated chat system to let me chat with an agent?
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Discussions in this board are limited to the original poster and Community Mentors
How can I get the automated chat system to let me chat with an agent?
love2beselling
Mentor8 months agoHi: typically on any page on the bottom right you will see a blue speech bubble saying, "Get the help you need from our automated assistant, or contact an agent." Click it to start a conversation.
Best wishes with your eBay selling.
Kathy Love2BeSelling
Posting ID. On eBay since 2002 with over 15000 feedback.
comics-scifi-collectibles
Mentor8 months ago@pickuplady I recommend asking your question here first. We can provide accurate answers and save you time and the frustration of dealing with the bots for most questions. We are experienced buyers and sellers that know eBay policies and procedures.
Or if you prefer>>
Here's how to contact eBay general customer service.
1. CLICK THIS LINK:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with. Be brief when you reply to the chat bot.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
6am to 6pm PST
pickuplady
OP8 months agoI did all that, but the automated system just keeps repeating the same thing and won't let me have a live chat with an agent
comics-scifi-collectibles
Mentor8 months ago@pickuplady The bot can be hard to get past.
If you tell us what the problem is I might be able to either answer the question OR give you more specific steps to take to get past the bot.
Be aware the chats are not always available, there may be other options instead depending on the topic.
Since you don't appear to be a seller I am guessing your problem is with a purchase. Have you filed a refund request> If it is past the last estimated delivery date and your item has not arrived>
https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042
If your item has arrived and is not as described> https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041
There are time limits of 30 days from the last estimated delivery date for item not received cases and 30 days from the date of delivery for most not as described return requests.
An agent can NOT extend the time limits.
Let me know if you have a different problem with a purchase. We are VERY experienced with guiding members through the system.