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the arroyance of ebay agents
i waited 15 minutes for an agent to call - i answered after 2 rings - the agent hanged the phone up - that was ridiculous - any common customer service agent would have either let the phone ring more times or would have called back - at one time at ebay this was the case but now the arroyance of ebay's agents are unbelievable because they know that ebay is the big boy in the room but eventually there will be a company that would compete with ebay that would offer the fantastic service ebay offered initially
1 comment
eburtonlab
Mentor3 years agoI doubt the customer service rep hung up on you on purpose.
Not sure about eBay, since the reps appear to be working from home, but in many call centers calls are placed by a predictive dialer that handles all the calling automatically, and only when someone answers and says something does the customer service rep get on the call.
If you ever received a commercial call and there was a delay or a "blip" sound before the other person started speaking, your call was likely handled by a predictive dialer.