the address on buyer in not correct

Question

a customer added her address when ordered and the item was shipped according to this address but after 2 weeks she said that the address is not correctwhat do in such casehow I can help her

comics-scifi-collectibles · Answer

@handy-7806 . I just wanted to add to my fellow Mentor's excellent answer....when/if it is returned go to the sold item and refund the item price ONLY. Then relist the item so that they can purchase again and put in the correct address at checkout.

glorybells · Answer

It’s the buyer’s responsibility to make sure their address is correct. They can change it during the checkout process right up until they hit the button to pay.

You can’t really help at this point; you couldn’t have changed the address after she paid, and there’s nothing to do now.

If the package ends up getting returned to you, the buyer could purchase again, making sure they get the address right this time.

If they open an item not received case, enter the tracking number into the case showing delivery to the address they supplied and the case will close in your favor.