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The 6 items I purchased were returned by the carrier (USPS) due to 'Insufficient Address'.
About two weeks ago, I made 6 purchases from different sellers. All of them were returned by various carriers due to 'Insufficient Address', even though the tracking numbers were all generated through USPS. I haven't changed my shipping address since I opened my account in 2013, and I've never had a delivery issue in 13 years until now.
I’ve been trying to get help from an agent, but I never receive the callback. Instead, I get an email the next day saying:
'We tried to contact you yesterday but were unsuccessful, possibly due to a SPAM filter on your phone'.
I’ve been trying to get help from an agent, but I never receive the callback. Instead, I get an email the next day saying:
'We tried to contact you yesterday but were unsuccessful, possibly due to a SPAM filter on your phone'.
I have also tried calling 866-540-3229, but the IVR system fails to understand me and ends the call.
This is extremely frustrating because I need to investigate why ALL my packages were returned. If this isn't fixed, I won't be able to make any new purchases as they will likely be returned again.
Is there any other way to reach a live agent via chat or a direct messaging service? I've been a loyal customer since 2013 and I need to resolve this address issue once and for all.
Thank you in advance for your help.
4 comments
eastlaneave
Mentor5 months ago@juma.cortes.mx
Check your shipping address in Order Details on your 6 purchases to confirm the address is correct
https://www.ebay.com/mye/myebay/purchase
Are your items being delivered in USA or in Mexico? If USA, double check with that business to confirm nothing has changed.
If they are being shipped to Mexico, is it possibly a customs issue that Mexico has added customs to items shipped from USA?
I suspect the live agents won't know more.
They can only call a +1 phone number.
If you have one, then make sure you don't have a spam blocker on the phone. There is no number to call in.
This isn't a valid number 866-540-3229
If you have instagram, use eBay's social media customer service to get assistance
- https://www.instagram.com/ebay/
Just sent a private message to the page explaining what happened.
juma.cortes.mx
OP5 months agoHi EastLaneAve ,
Thank you very much for your quick response. I forgot to mention that I have had the same address in the USA for the 13 years I’ve been on eBay.
What’s strange about this situation is that all the shipments were handled by carriers other than USPS, even though the packages were registered in the USPS tracking system.
Based on your reply, it seems that if I don’t have a U.S. phone number, I won’t be able to be contacted, even though my number is displayed correctly in eBay’s automated chat.
Regards,
JUMA.
eastlaneave
Mentor5 months ago@juma.cortes.mx
Yes, you can't get a call back.
You CAN do a typed chat on Instagram.
Can you share a tracking number for 1 or 2 of the items that were returned?
juma.cortes.mx
OP5 months ago@eastlaneave
Sure, please find below the tracking numbers of all my packages (all are from USPS).
9400108106245957336962
9400150106151141117806
9400150206222010430582
9449008106245954664749
9449036106196279994406
Thanks & Regards,
JUMA.