Terrible seller

Question

[Removed by Moderator] is a terrible seller on Ebay. I paid $24.00 for a plant that arrived dead. She will not refund my money and she has blocked my account. I created a new account and it will not allow me to post feedback on her. I guess this is the dishonest way that she makes money. I am not happy with this seller or Ebay as no one will respond to my request for a refund.

momtoabeautifuldaughter · Answer

@Anonymous wrote:
is a terrible seller on Ebay. I paid $24.00 for a plant that arrived dead. She will not refund my money and she has blocked my account. I created a new account and it will not allow me to post feedback on her. I guess this is the dishonest way that she makes money. I am not happy with this seller or Ebay as no one will respond to my request for a refund.

1. Did you open an INAD case? Not just messaging seller asking for a return. If you open an actual case she has to provide you with a label or a refund.

2. You cannot open another account to get around a block

evry1nositswindy · Answer

Sending a message to a seller is not the same as opening a return case. A seller cannot ignore a case of item being returned for not as described. Do as @comics-scifi-collectibles instructed. @Anonymous

comics-scifi-collectibles · Answer

@Anonymous. I understand that this is frustrating however it is against eBay policy to try and get around a sellers block by creating a new account.

Since the plant arrived dead you should file a return request.

Sorry your item is not as described.

The eBay Money Back Guarantee over rules the sellers return policy. You have 30 days from the date of delivery to file a not as described return request for most categories AND 3 days for Trading Cards.

Here's what you need to do:

Open a return with the reason doesn't match description or photos.

Select the return item button on this page:

https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st=

4 business days after filing the return request if the seller has not provided a return shipping label or a full refund then ask eBay to step in and help: https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701

Let me know if you need to return an item to another country as there are additional steps required. The seller pays return shipping for an item that is not as described no matter where they are located.