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Technical issues with listings
I’m having technical issues with my listings. I did a call back last week but never heard back from them and now I’m having other issues as well. Now I can’t find the call back option. How do I get a call back to help with my issues?
6 comments
tmarmolejo2012
OP4 months agoI list through Vendoo but neither the app on my iPhone or my laptop works when I try to add photos to an existing listing. The gentleman I got the call back from said that he has someone yesterday with the same issue. Sure enough we tried his workaround for her and it worked for me as well. So crazy the steps that has to happen just to add a photo. 😏
if I had a store I would be able to run a sale etc though wouldn’t I? I would prefer not to send my bottom dollar right off the bat but I hate that I can’t go lower if they don’t purchase from the initial offer.
eastlaneave
Mentor4 months agoYes, you need a store to run a sale
Also if you lower the price by 5% it will notify all interested parties.
To have a Sale with "strike-through" pricing, you have to have a "Store Subscription" on eBay. You can find more information here:
https://www.ebay.com/help/selling/ebay-stores/ebay-stores?id=4071
And subscribe here:
https://www.ebay.com/sub/subscriptions
The lowest fee is $7.95/mo with no commitment or 4.95 with a 12-month commitment.
Then you can run a timed "Mark Down Sale + Event" which will give you the strike-through pricing.
https://www.ebay.com/help/-/-/promotions-manager?id=4094
eastlaneave
Mentor4 months ago@tmarmolejo2012
You can ask right here to get an answer for many questions. Just reply with the question or start a new topic with specific title.
We will very likely have a quicker, faster answer for you here.
-- How to Have eBay Call You --
There is no incoming phone number for buyers or sellers. If you want a call back from eBay Customer Service, here is how to get a call:
Start at an article close to your question (you can look from here: https://www.ebay.com/help/home)
Scroll to the Bottom of the page similar to your question
1) Click "Contact Us" or the ? then:
In the CHAT WINDOW
2) Type "I need help"
3) Click "Selling" (or your topic)
4) Type "Agent" in the chat window
5) You may need to click "Something Else" or "More Options" or type "Agent" a few more times
6) Click “Have Us Call You” (or "Chat with an Agent")
-- If you use a call filter on your phone, turn it off temporarily, or it might block the incoming call.
tmarmolejo2012
OP4 months agoThank you so much for answering! I finally got the option to get a call back. I was unable to add photos to existing listings. Turns out I’m not the only one having the issue and I’m having to do a workaround to add them. I have to delete all but 1 photo, save that, then revise a second time adding in the photos I deleted and the new ones I’m wanting to add. At that point I have to go back in and delete the main photo (the one I left in the 1st step) to get the correct main photo (it also won’t allow me to move photos around). I asked if this was going to be the only way to do and he said they hope to be able to correct it but for now that’s the only way.
I do have another question though. When I send an offer, I can’t send a bigger discount later can I? That one offer to a watcher/viewer is the only offer I can ever send them, right?
eastlaneave
Mentor4 months ago@tmarmolejo2012
That's strange about the photos - I haven't heard that. Are you listing on the app?
Regarding Offers
You can only send 1 offer to a watcher for the life of the listing. You can't increase the discount, unless the buyer responds with a counter offer.
disneyshopper
Mentor4 months agoThat one offer to a watcher/viewer is the only offer I can ever send them, right?
If the buyer sends a counter offer, you can then send a counter offer to that counter offer.