talking to a real person

Question

i have been waiting for the return call for 3hr. tried to call you and can not get passed the non human. you need to let buyer talk to customer service not happy with ebay.my question was why do you charge tax on shipping and why did you start doing auto pay on my account

eburtonlab · Answer

@jbibarbie

eBay is not here; this is a user forum.

Whether shipping is taxable depends on the law in the state the item is being shipped to. In many states, if the shipping is not entirely separate from the sale itself -- that is, the item is not available to be picked up without paying for shipping at all -- the shipping is taxable if the item is taxable.

You may be better off asking your question here to get suggestions from experienced users.

To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a chat with an agent or a call back.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If nothing else works, try this link:

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

If you are unable to get a call back, that may be for several reasons; a location outside of North America, VOIP phone, and call blockers (personal or that of a service provider) are often issues.

Try contacting eBay via social media:

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

lisa5768 · Answer

@jbibarbie

If you are not receiving the callback and using a cell phone try turning off your spam filter. It is likely blocking the call.

eBay charges sales tax on shipping based on the laws in the state the item is shipped to.
https://www.taxjar.com/sales-tax/sales-tax-and-shipping

If you have to enter your payment information before you can bid or make an offer it is because the seller has chosen to require it of all their buyers. That is a setting that sellers can choose, buyers can not turn it off.