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Talk to real agent
Having trouble with a return item , can not get pass AI to talk to a real person.
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Locked
Discussions in this board are limited to the original poster and Community Mentors
Having trouble with a return item , can not get pass AI to talk to a real person.
eastlaneave
Mentor2 years agoYou can ask questions here and get an answer for many questions.
There is no incoming phone number for buyers or sellers. If you want a call back from eBay Customer Service, here is how to get a call:
Start at an article close to your question Such as
If you are a Buyer: https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041
If you are a Seller: https://www.ebay.com/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115
1a) If you see this, click it
1b) If you don't see it, scroll to the Bottom of the page and Click "Contact Us"
THEN
In the CHAT WINDOW that opens
2) Type "I need help"
3) Click "Selling" or Buying or Returns
4) Type "Agent" in the chat window
5) You may need to click "Something Else" or "More Options"
6) Click “Have Us Call You†(or "Chat with an Agent")
-- If you use a call filter on your phone, turn it off temporarily, or it might block the incoming call.