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Talk to a human
How do you talk to a human?
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Locked
Discussions in this board are limited to the original poster and Community Mentors
How do you talk to a human?
comics-scifi-collectibles
Mentor9 months ago@lwillse
I recommend asking your question here first. We can provide accurate answers and save you time and the frustration of dealing with the bots for most questions. We are experienced buyers and sellers that know eBay policies and procedures.
Or if you prefer>>
Here's how to contact eBay general customer service.
1. CLICK THIS LINK:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with. Be brief when you reply to the chat bot.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
6am to 6pm PST
lwillse
OP9 months agoThanks, but no luck with those.
comics-scifi-collectibles
Mentor9 months ago@lwillse. If you'd tell us what you're trying to contact customer service about we might be able to answer your question.
Or if you tell us what the problem is O can give you tips on getting through to an agent. You have to be eBay topic specific and brief when typing in the chat bot box.
lwillse
OP9 months agoA buyer purchased an expensive purse. She requested a return. I have a no return policy, but agreed. I refunded her. eBay states I sent a return label.
after a week, I hadn’t heard from her, so I requested help. Today, she replied to my 5 texts (since 12/27).
She claims she didn’t get return label.
im told the matter has been resolved by eBay. So now I’m out the purse and $150+.
If this is a legitimate mixup, I would get her another return label, but I can’t figure out how to do this.
More information than you needed! Also, I’ve been a decades long ebayer with a perfect record.
comics-scifi-collectibles
Mentor9 months ago@lwillse. ( just marked this as Best Answer so I know that you will get a notification)
If I am understanding correctly you refunded the buyer before you got the purse back.
Once you issue a refund the buyer can no longer access the label from the case.
All you can do now is send the buyer a return shipping label in eBay messages as a jpg not a pdf. Buy the label from PIrateship.com.
I would go to the order details and select see contact info on the right and get the buyers phone number to text them and ask them to please return the purse using the label provided.
You can't force the buyer to return the purse so I'd say something like sorry for the confusion I was in too much of a rush to refund you. Please use the return label that you'll find in your ebay message folder. Thank you.
If the label is not used pirateship.com will refund you after 30 days.
comics-scifi-collectibles
Mentor9 months ago@lwillse. Also since you have been selling a long time you probably know that your return policy is only for buyers remorse returns.
If the buyer SAYS that the item is not as described then you must accept the return and issue the return shipping label. If you don't eBay forces a refund, you get a defect, you don't get your seller's fees back, buyer may be allowed to keep the item.
Then once you get the item back you may qualify for Seller protection and be able to reduce the refund amount by up to 50% if the buyer somehow reduced the value. For example obviously used the purse which reduced the value.