Locked
Discussions in this board are limited to the original poster and Community Mentors
System error allows 3 buyers for a single listed item. One canceled order left a negative review. EBAY- denied my request for removal because I canceled the order not the buyer, even though that's what I was informed to do by the EBAY help chat.
Summary: 2005dylanh shared their experience of selling on eBay, where a system error allowed multiple buyers for a single item listed with a quantity of one. After canceling two extra orders as advised, one of the canceled buyers, a reseller, left negative feedback. eBay denied the request to remove this feedback, citing the cancellation was by the seller. 2005dylanh asked for advice from other sellers on how to handle this situation, given their rating dropped significantly.
I've been an ebay member and buyer since 2005. Less than two weeks ago, I started selling my old collectibles on ebay. I made over 40 sales and everything was going smooth. Then, I listed a single item last Friday and when I woke up, I had 3 different buyers who had bought and paid for the item. I double checked the listing and it was listed as a quantity of 1. Through the help chat and articles it said I had to cancel the extra orders. I canceled two of the orders and explained what happened. One of them who is a reseller, left me negative feedback after I explained. I sent him screenshots verifying everything and asked that he take down his review. He hasn't responded and ebay denied my request for the removal of the negative feedback because I was the one who canceled the order and not the buyer, even though that's exactly what I was informed to do from the same help chat. My rating went from 100% to 83%. Any other sellers ever experience anything like this? Any suggestions beyond contacting the buyer again and requesting removal? Thanks in advance.
comics-scifi-collectibles
Mentor1 month ago@2005dylanh You unfortunately made a mistake on the listing and listed it with a quantity of 2 according to the ended listing> https://www.ebay.com/itm/307113380031
Unless the buyer agrees to revise their feedback using the feedback revision request you sent there is nothing you can do.
I hope that you know you can't ship anything for 1.99 using ground advantage. I don't want you to be surprised if you get a rural zip code customer .
Shipments under 1lb to rural zip codes including Alaska, Hawaii, and Puerto Rico are now charged the 1lb rate.
USPS raised rates on July 12th 2026
https://community.ebay.com/forum/announcements-57928/topic/usps-rate-and-service-update-466150/
This is why I only use Calculated Shipping> buyer pays>
I recommend subscribing to the announcements page. Click on Join on the right hand side.
https://community.ebay.com/forum/announcements-57928/