Suspended Account Resolution Solution(s)

Question

Hey All,

My account was suspended and I am unable to reach a real person to resolve the issue. I tried the "Contact us" link that the email directed me to, but I just keep getting the vortex of death from the AI assistant chat bot that refers me back to my email message(s) about how to resolve my suspension. Anyone know how to reach an actual person?

lady_madonna · Answer

Here's how to contact eBay general customer service.
1. CLICK THIS LINK:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST

Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
6am to 6pm PST