Suspect item was purposely destroyed for refund

Question

I sent a very old clock from Indiana to California. Before I shipped the clock, I uninstalled the chime inside the clock and wrapped it separately. Upon delivery two days after it being delivered, I received a message that the clock was damaged and they wanted a refund with pictures. This clock was completely destroyed. There was no way with the way I packaged it. This could’ve happened in transit. I did ask for a picture of the originals shipping box received. The buyer declined to negotiate on...

mr_lincoln · Accepted Answer

@countryfolkstore Unfortunately, you are at the mercy of the system. Some Seller protections may or may not apply. The first thing you do (if you haven't already done this) is use the Report Buyer link on the sold item and alert eBay of an issue with your customer. Next, review Seller protections to see if any apply to where you can withhold the original shipping cost and up to 50% of the item price. Seller protections | eBayIf you do not refund within the 2 day window on the return claim you wi...