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Supernatural Season15
Has anyone else purchased supernatural Season15 DVD set of 5 discs that all play perfectly until the death scene on disc 5. Cuts in and out. Only place in all of season 15 that does this. So I purchased another complete season 15 only to have the very same happen on same disc, very same death scene.
6 comments
mam98031
Mentor3 years agoThis is a forum that we try to help other members with procedural or policy related things on Ebay. We don't compare products or do shopping for others.
nlstone59
OP3 years agoMy problem is, I ordered a5 disc set of DVDs and the 5th disc was faulty. So I ordered the same 5 disc set from a different seller assuming it would work correctly and never opened it until recently. The purchases were made in Aug 2021 and Oct 2021. The 2nd set, disc 5 has the very same defect in the very same place as the 1st set. Since it wasn't reported, and past 30 days, eBay won't help. For 2 sets of same product to have very same defect in very same place on the same 2 discs, shows there is a problem. I don't know if it's a manufacturer defect or 2 different sellers defect, but because of time frame, eBay will not help. Their system won't even allow me to report the problem, once again because of time frame. There is clearly a problem here but no one can see past the time frame. I'm not asking for money back, but simply 2 working discs to replace the 2 faulty ones.
glorybells
·3 years agoThe money back guarantee on eBay (or your payment processor, if you were going that route) are only set up for you to return the entire purchase for a refund, there’s no way to just swap out one faulty part.
If you paid through PayPal, you are still in their time frame to open an item not as described case (they allow 180 days from purchase), but it will involve returning the entire set for a refund, then when you find it again, taking a chance on another set. But for two sets you purchased from two different sellers to have the same defect, IMHO, that really sounds like a manufacturers defect.
mam98031
Mentor3 years agoHave you tried contacting the manufacturer? Info should be on the cover of the disk set. It may be a known problem to them and they may be willing to help you.
Yes, there is the 30 Money Back Guarantee for buyers, so it is important to review what you have purchased in a reasonable amount of time. It is a bit unfair to the seller to have to wait and undetermined amount of time for a return request to be filed. This is very difficult especially on small sellers.
I hope you will be able to work this out with the manufacturer.
nlstone59
OP3 years agoAs a matter of fact, your suggestion was my next course of action. And yes I found an andress for the United States and Canada manufacturers. So I'm now on track with that option, thanks to you and another volunteer. I wasn't sure if that would be an option but both of you gave same suggestions so that's what I'm going to do. Thank you so much! Wish me luck!!!
mam98031
Mentor3 years agoI do sincerely hope everything works out. Good Luck!