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Suggest EBay remove a vendor
Summary: cherryvanilla2013 expressed frustration with a vendor who blamed 'human error' for not expediting shipping as initially promised. Due to the delay, the item arrived too late, disrupting their plans and causing a 30-day delay in installation. They requested a refund but couldn't return the item immediately due to being out of town. cherryvanilla2013 wants eBay to remove the vendor or prevent them from offering expedited shipping and inquired about the contact process to achieve this.
A vendor cited "human error" for not expediting shipping of the item. Although they could have overnighted it for Saturday delivery, once they discovered the error on Friday (the original delivery date that I paid for), they elected NOT to do that. As a result the item arrived Monday - too late to be installed in my vehicle and caused a 30 day delay in the install (when I return). This totally disrupted the transportation options. I requested a full refund but could not return the part as I left town and won't be back for 30 days. I would like ebay to remove this vendor from Ebay or at least prohibit them from offering expedited shipping since they obviously cannot fulfill those terms. Ebay does not need vendors like this!!! Who do I contact at Ebay to get this vendor removed. They are on Amazon and Ebay only.
eastlaneave
Mentor3 weeks ago@cherryvanilla2013
The first solution is that you should open a Return Request. The reason could be "Different from what I ordered > Didn't Match Description" if the item you got was not what was shown and described. (You paid for express and didn't get that)
You can open your return request here. Just click the photo and follow the instructions.
https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041
-- You can check the status of your case here:
https://www.ebay.com/help/ip?topicId=4667
If the seller doesn't provide a refund or a valid return label after 3 full business days; you will be able to Ask eBay to Step In
-- Here is a help page where you can learn more:
https://www.ebay.com/help/buying/resolving-issues-sellers/checking-status-request?id=4667
Do not close your return request until you either have your refund in hand or you have the replacement item. Do not close it because the seller promises you something.
Other options
1) Report the seller here:
https://www.ebay.com/help/buying/resolving-issues-sellers/report-issue-seller?id=4022
Choose
Suspicious seller activity
Other
Explain in the box what happened.
2) Leave Feedback
Be sure to mark an appropriate star for the Shipping speed