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Success Story Needed: How did you get your UPS Service Guarantee refund for a late eBay label?
Hi everyone,
I’m running into the classic "tennis ball" issue where UPS says I must claim through eBay (since they are the shipper of record), but eBay support seems unaware of the process or keeps directing me back to UPS.
The Situation:
I purchased a UPS label directly through eBay.
The package was delivered late (missed the guaranteed date).
I am within the 15-day window to claim the shipping refund.
There is no "Create Claim" button in my Shipping tab for this (I know that button is for insurance/lost items, not late delivery).
My Question: For those who have successfully received a UPS Service Guarantee refund for a late delivery on an eBay label recently:
Did you have to contact eBay via Phone or Chat?
What specific phrase or script did you use to get the agent to understand you wanted a "Guaranteed Service Refund" and not an insurance claim?
Did the refund go back to your eBay account or your original payment method?
Any tips on bypassing the first-level support script would be greatly appreciated. Thanks!
