Submitting a resolution request to Ebay

Question

I cannot find the page or link that will get me to the Ebay resolution section so that I can ask for Ebay to step in and help with a refund from a non responsive Seller who has admitted he doesn't have the item he sold me but has not refunded my money.

mega-ma-roo · Answer

Read this article: Get help with an item that hasn't arrived | eBay

Report that your item hasn't arrived

You have up to 30 calendar days after the estimated delivery date has passed to report that an item hasn't arrived.

The seller should respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. If you're getting a refund, it will go back to your original payment method. Refunds are typically available within 3-5 business days.

Report an item you didn't receive

To contact customer service use this link:
https://www.ebay.com/help/contact_us?id=4002&st=10

You can have them call you or use live chat.