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Subject: Formal Complaint – Ongoing Failure to Provide Return Label
Re: Formal Complaint – Ongoing Failure to Provide Return Label
I am submitting this complaint because the experience with eBay’s messaging and customer support this entire week has been extremely disappointing and unproductive.
I have spent days sending emails, screenshots, and copies of the seller’s responses in order to return a product that does not work for me. Despite all the evidence I have provided, I still have no solution. Until today, I have not received the return ticket or return label, which is absolutely necessary to send the item back.
Instead of resolving the issue, the only thing I have experienced is constant delays, repetitive responses that do not address the problem, and a complete lack of accountability. It feels as if the intention is simply to run out the clock until the return deadline expires, leaving me without the ability to return the product and without my refund.
This is unacceptable. A platform of eBay’s size should not make customers go through an exhausting, week‑long process just to obtain a basic return label especially when I have already provided every piece of proof requested, including screenshots of the purchase confirmation, shipping confirmation, and the seller’s approval of the return.
Your new messaging experience does not help at all. It has been inefficient, slow, and ultimately useless in resolving a simple issue. At this point, I am extremely dissatisfied with the service and the lack of real support.
I expect immediate action and the return label without further delays.
Sincerely,
Miguel Cantos
inceptions
Mentor8 months agoHi @migcan-824
You are not addressing eBay here. No one from eBay will see your post. This is a member-to-member forum.
However I'm sorry to hear that you spent so much time on this. If a seller doesn't respond to a return case within 3 business days, all you need to do is go back to the case and use the option to ask eBay to step in. They will force the refund and you will not be required to return the item.
For the future, if you can't find an answer to your question in the Help pages at the top of any eBay page, consider coming here to ask. Mentors who respond here have years and years of experience in buying and selling and can answer almost any question for you.