Stuck in processing

Question

I have recently sent out a card that I sold using the 20$ eligible envelope (the card was eligible) and the card has been at the buyers local Postal office for a week now and was suppose to be delivered a few days after it arrived, is there anything I can do? Or is this just because of the holiday season and maybe thereâ€™s a backup?

mr_lincoln · Answer

Hi @gb_cards17

eBay's Standard Envelope is NOT door to door tracking. If you remember "metered mail" it is akin to that. The scan(s) that it gets is on a highspeed mail sorting machine and those typically reside at a bulk mail center.

The code used is different from the normal package tracking number barcode and local post offices and carriers do not have the equipment to scan those bar codes.

So the last scan it gets is the sorting machine nearest to the post office that will process and deliver it locally.

wooden_flower · Answer

On the standard envelope the delivery scan happens after the last processing - the carrier does not actually scan it at delivery.

Wait for the buyer to contact you. If he says not received, refund and file a claim for reimbursement - see protection here - https://www.ebay.com/sellercenter/shipping/choosing-a-carrier-and-service/ebay-standard-envelope