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Stuck in automated ID rejection loop and need manual verification. No live phone number or chat exists—only an unhelpful AI chatbot. Any recommendations or suggestions on how to proceed or reach a human would be greatly appreciated. Thanks!
Summary: zed6414 is encountering a persistent issue with identity verification on an online platform, resulting in their payouts being placed on hold. Despite submitting the required documents several times and seeing a temporary resolution, the issue reoccurs. They are seeking advice on how to escalate the problem to a human representative for manual review, as the automated system has proven ineffective. zed6414 emphasizes the urgency due to upcoming holiday inventory.
I am stuck in an automated loop for identity verification and need to escalate it to manual review. My account is over 20 years old and in good standing, but my payouts are currently on hold.
The Problem:
Less than 10 days ago AFTER I sold an item, I received what I verified as a legitimate request in the Issue Resolution Center to verify my identity.
I followed all the links and filled out my matching legal details and uploaded my valid driver's license (front and back) using the official SMS link from eBay.
After uploading, the system says "Thank you! Your verification data has been successfully submitted."
Within 15 minutes, the Issue Resolution Center updates my account with a green checkmark saying: "ALL CLEAR, NO OPEN ISSUES!"
However, hours later, the exact same restriction pops up again, putting my payouts back on hold and asking for the ID template again.
I have received at least 6 requests to verify my ID. I have attempted this upload 5-6 times—even trying a different phone a few times to ensure a clear image (of front and back of DL)—but the exact same loop happens every single time. I tried using eBay's QR Code option (to upload my DL) but opted to receive their SRS link from them to upload my DL. It was easier to work with. Each time I get the request from eBay to update my account details (and subsequently always asking for driver's license (or passport which I don't have current), it ends with "Please make sure you update your account info by Sep 12, 2026 to release your held payments and avoid further restriction. Once you’ve made the requested updates, we’ll verify your info, and you’ll be good to go." I want to get this taken care of asap. Hope the community can provide advice so this can be resolved asap (and for others to know how to proceed if it happens to them, too)
Because the automated system keeps clearing and then resetting, I cannot resolve this on my own. Please tell me how to escalate this ticket to a human representative for manual verification so I can safely list my upcoming holiday inventory. Thank you!
lady_madonna
Mentor1 week agoHere's how to contact a general customer service agent:
Click this link>
1. https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with. Be brief, don't go into details.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
OR Contact customer service on social media using a PRIVATE message>
https://www.instagram.com/ebay/
6-6 Pacific Time M-F