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Stuck attempting a Return Request
Summary: skev_us_fwpfsru5te is facing an issue with a return request they initiated, where they mistakenly selected 'Item defective' and now cannot change the reason for return. The app is requiring files to be uploaded, but the type of files needed is unclear. Attempts to use an AI assistant for a solution were unsuccessful, as it did not provide a viable way to cancel the request. skev_us_fwpfsru5te is seeking advice on how to resolve this problem.
So, I started a Return Request and entered the wrong Reason (Item defective) and the app won't let me change the reason, but it is also asking me to Add Files (Files are required for this return) but I don't know what kind of files it wants.
I tried using the AI to figure out how to resolve this but it just told me that I can't change the reason and the way it told me to cancel the request is not working either (probably because I can't complete the request).
Can anyone out there direct me to a resolution?
Thanks in advance,
Kevin
skev_us_fwpfsru5te
OPAug 13, 2026 at 6:38 PMI was able to reach an agent after viewing another discussion and finding out how to get a callback from an agent. The agent added a Return Request on my behalf.
Issue resolved.