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Stuck Account Restriction Glitch for nearly 2 months (SR# 1-498779981360)
Hi everyone,
I’ve been dealing with a strange issue for almost two months now and I’m hoping someone from the community team can help or escalate this properly.
My seller account was reinstated, and support confirmed several times that everything looks good on my end. But I still have the same red restriction banner that stops me from listing anything.
I’ve been told repeatedly that this is a technical glitch, but it hasn’t been fixed yet. To make it worse, I just received another “payouts on hold†email even though a previous rep told me my verification was already completed successfully.
My case ID is SR# 1-498779981360.
It’s very frustrating because I’ve already lost a lot of Q4 selling time waiting for this to be resolved.
If any moderator or technical team member could please review my case or push this to the right department, I’d really appreciate it. I just want to get this resolved and start selling.
Thanks in advance for your help and understanding.
voltri0
OP11 months agoThanks for the assistance @mam98031 I'll surely contact them via social media
mam98031
Mentor11 months agoI'm glad I could help. Good Luck.
mam98031
Mentor11 months ago@voltri0
We are not Ebay here. We are Mentors. Regular buyers and sellers that have lots of Ebay experience and we try to help others as we can. You likely need to contact Ebay directly.
On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.
I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://twitter.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
https://www.ebay.com/help/home