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Strange message from seller. Then no refund
I purchased a 4-pack of foxfarm oceanforest organic soil. After waiting for almost a week I messaged the seller asking if they could get me an estimate shipping time frame because I've been waiting for my soil to start my backyard farm. The seller finally responded with we are terribly sorry but we are not able to ship your items that you purchased to your address. The government has banned those types of products to be shipped to your state. Unless you have an address in another state that we can ship your orders to we will have to cancel your order and refund your money. So I respond just cancel my orders and refund my money. I can buy my soil from the local supplier.
Then they never responded or refund my money. What do I do now?
lady_madonna
Mentor2 years ago@punkass761
Use Ebay's Money Back Guarantee:
Go to your Purchase History and click on Order Details next to the item title to see if the latest estimated date of delivery has already passed.
IF/WHEN the latest estimated date of delivery has already passed by at least 1 day, you have up to 30 days past estimated date of delivery to file a Refund Request:
Go to your My Ebay page >> Purchase history
If the seller does not respond after 3 days, you can ask Ebay to step in to help you.