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Store seller won't respond about honoring warranty
Bought 400:$ injectors last apr they weny bad about 5 months after I've been trying to get the seller to respond about the free 12 month replacement warranty for the 40 dollar year warranty I purchased as well and he blocked me or something vso I can message anymore and it's almost been a year now so what do I do
3 comments
eburtonlab
Mentor6 months ago@g905_438
If you purchased a third-party warranty, contact the warranty service directly.
eBay's money back guarantee, which is not a warranty, only applies in the first thirty days after receipt of the item.
Manufacturer's warranties typically only apply if you purchase the item from an authorized dealer; check with the manufacturer to see what your options are.
A warranty is only as good as the reputation of whoever offers it. A claim of a two year warranty made by a random seller on eBay is not worth much. Neither you nor eBay can force the seller to honor the warranty if the seller disappears or ignores you.
You may have some protection from PayPal or your payment method; PayPal and many credit cards may offer up to six months protection for your purchases, though PayPal has limited "not as described" returns to thirty days. After your credit card protection expires, you have few options.
g905_438
OP6 months agoThe seller store offers a 12 month free replacement warranty
eburtonlab
Mentor6 months agoThe seller store offers a 12 month free replacement warranty
You can try contacting the seller through the seller's profile or feedback page. When prompted for an item number, do not use an expired item number. If the seller will voluntarily replace them item, then you are all set.
But that is not much use if the seller will not respond, since such seller warranties are not enforceable by eBay after thirty days.