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Stopped out of refund due to wrong receive date (required seller to reship custom mouthguard)
I bought a mouthgaurd for teeth grinding. Receipt Process: The seller sends a mold, I add my teeth imprints and send it back, then they send me a custom mold. The mouthguard was completely bad - the upper and lower molds were completely different sizes and didn't fit my teeth
Ebay calculated the return days based on when I received the mold, not when I got the custom mouthguard. Therefore I keep getting "stopped out" requesting a refund. Seller doesn't respond nor does Ebay. I initiated refund process within 3 days of receipt of custom mouthguard and within 90 days of receipt of the original mold.
SO FRUSTRATING I AM UNABLE TO SPEAK WITH AN EBAY REPRESENTATIVE!!
