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Still not reimbursed for a package I never received.
I ordered a $182 package from an overseas company and never received it.
The seller gave me multiple incorrect tracking numbers.
When I tried contacting FedEx to find out where the package was, the representatives told me that NO ADDRESS I HAVE EVER LIVED AT was on the package, and because of that they couldn't give me more information about it.
I have contacted ebay multiple times, complying with all their requests to try and get a refund.
Every representative I spoke with on the phone said that I should be able to get my money back solely based on the fact I was given multiple incorrect tracking numbers.
By ebay's request I asked for a refund from the seller and they said they would only give me $20 out of the $182 which is not acceptable.
When I went to call someone today to get a full reimbursement, EBAY DENIED MY ABILITY TO CHALLENGE THE APPEAL AND ELIMINATED MY ABILITY TO SPEAK WITH ANYONE OVER THE PHONE.
I am out $182 and still have no package.
Does anyone know a broad customer service number I can call to get a hold of somebody?
EBAY SAYS THEY HAVE A MONEY BACK GUARANTEE and they've made it impossible to get my money back. VERY DISAPPOINTED!
wooden_flower
Mentor2 years agoIf they have already denied your appeal, call your credit card issuer. Ask them to open a dispute for an item not received, and tell the agent that the seller provided a pirated tracking #.