Starting a return

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Difficulty starting a return with a case open and no response from Ebay

clintowhan-0

127 View listings

Posted 9 months ago·Last reply 9 months ago

9 comments

eastlaneave

Mentor9 months ago

~Community Mentor~4701 View listings

@clintowhan-0

Go ahead and close the Item Not Received Case.

You should be able to open the Return case then.

clintowhan-0

OP9 months ago

127 View listings

Thanks all

eastlaneave

Mentor9 months ago

~Community Mentor~4701 View listings

@clintowhan-0

Can you clarify?

Are you trying to open a Return case, or

is the case already open?

clintowhan-0

OP9 months ago

127 View listings

Case was opened for a item not received. When item arrived, it was an incorrect item. I contacted seller and was advised to open a return claim but am unable to because of an open claim that eBay says is still reviewing. I've been waiting several days and can't seem to get a response from eBay other than the automated assistant which has been of no help.

eastlaneave

Mentor9 months ago

~Community Mentor~4701 View listings

@clintowhan-0

Wait for the Item not Received Case to close. It should close about the 4th day after you opened it.

Then you can open the Return Case.

If not, use eBay's social media customer service to get assistance

- https://www.facebook.com/ebay

- https://www.instagram.com/ebayforsellers/

Just sent a private message to the page explaining what happened.

clintowhan-0

OP9 months ago

127 View listings

Thanks. It's been five days since item not received case and Ebay is still reviewing. I left an email this morning would rather speak with an agent in person. Apparently they no longer have that option.

clintowhan-0

OP9 months ago

127 View listings

If I close the "item not received" case, would I then be able to open a return request? It's disappointing to have waited this long only to receive the wrong item. What is eBay social media customer service?

eastlaneave

Mentor9 months ago

~Community Mentor~4701 View listings

@clintowhan-0 wrote:
If I close the "item not received" case, would I then be able to open a return request? It's disappointing to have waited this long only to receive the wrong item. What is eBay social media customer service?

I am not sure what happens if you close that Item Not Received case. I am pretty sure you'd be ok and then able to open a return, but I am not 100% sure.

I am tagging a colleague to see their thoughts @comics-scifi-collectibles

I understand how disappointing this is.

eBay social media customer service is eBay Customer Service that is accessible on social media. They can do everything the phone reps can, and they are often faster and more thorough. It is typed/chat support, but it's who I often use.

comics-scifi-collectibles

Mentor9 months ago

1936 View listings

@eastlaneave wrote:
@clintowhan-0 wrote:
If I close the "item not received" case, would I then be able to open a return request? It's disappointing to have waited this long only to receive the wrong item. What is eBay social media customer service?
I am not sure what happens if you close that Item Not Received case. I am pretty sure you'd be ok and then able to open a return, but I am not 100% sure.
I am tagging a colleague to see their thoughts @comics-scifi-collectibles

I understand how disappointing this is.

eBay social media customer service is eBay Customer Service that is accessible on social media. They can do everything the phone reps can, and they are often faster and more thorough. It is typed/chat support, but it's who I often use.

@clintowhan-0. A buyer can close a item not received case themselves.

Then open a not as described return request.

You cannot file a return request then a not received case.