Star Wars, DJ drone

Question

Received item and sent to nephew in another state found batteries were completely corroded. When attach the arms they fall completely down does not hold in place. The remote does not activate voice commands. The remote on the head motor does not go up or down. You can hear the gears grinding. Seller has a no return policy, but wants me to change my rating on him. Can you help

mr_lincoln · Answer

Hi @blue_dragon96

-Get the item back from your nephew as quickly as possible

-If the item is Not as described (which it sounds like it is) you can file a return through eBay and get a pre-paid shipping label to send the item back to the Seller. The Seller will have 2 days to refund you, if they don't you go back to the claim and ask eBay to step in to force the refund

-No returns accepted does NOT work for either an Item not as described or an item that Arrived damaged. Yours would qualify for either or both of those.

-As far as the Negative Feedback you left, in the future try to work things out before leaving any Feedback, you just learned that in your situation you have recourse to return the item for a refund.

house*of*paws · Answer

Hi @blue_dragon96

Your seller's 'no return' policy refers ONLY for 'buyer's remorse' reasons. You are entitled to a full return upon return of the item (at seller's expense) ... so leaving negative feedback was very premature. The seller had no way of knowing that a New/sealed item was defective.

[BTW, I didn't see another negative or neutral feedback the seller received for the last 1000 feedbacks ... which is all I looked at. Their profile is outstanding.]

Here is what you do whenever you receive an item that is 'not as described' in some way ... regardless of the seller's return policy:

File a 'return request' from your Purchase History ... choosing 'Doesn't match description or photos' as the reason for the request. [That reason covers all situations.]

If the seller doesn't provide either a prepaid shipping label OR a full refund within 3 business days ... then you go back to the open request and ask eBay to step in. eBay will do the rest.

I recommend that you request a refund, rather than a replacement ... because it is so unusual to get corroded batteries with a new item.

AFTER you are made 'whole', ask the seller to send you a Feedback Revision Request so that you can change the feedback. [BTW, you've left so many bad feedbacks lately ... 4 out of 5 ... that you will hurt yourself with future sellers if you keep doing that. They check this feedback when buyers make offers.]

Send the seller this link in case they don't know how to send you the FRR:

https://www.ebay.com/help/selling/leaving-feedback-buyers/replying-feedback-received-item-sold?id=4102&st=12&pos=4&query=Replying%20to%20feedback%20you%20received%20for%20an%20item%20you%20sold&intent=revise%20feedback&docId=HELP1104