speak with a person at ebay

Question

How do I speak with a person at ebay?I purchased an item, it was never delivered, the seller is no longer a registered seller so I can't contact themWhen I go to report the item as never delivered, I get the following message:Oops, we had a technical hiccupPlease try again later or contact us for help. When I call the 866 number for ebay all they do is send me a link back to the help web page

eburtonlab · Answer

Try using the eBay app, if possible to start the "item not received" case -- I seem to be able to get farther along in the process using the app than when using a desktop browser. At least a couple of users have indicated that they were able to successfully start an "item not received" case through the app when the browser link gave that error message.

eBay does not have a public number for customer service, so any numbers you find online are either old or scams.

For general questions you can try asking on the discussion boards. Experienced users can offer suggestions.

Or you can use the Help & Contact link at the bottom of the page to request a call back from eBay. Use the "Contact us" link and follow the prompts for your issue and you should eventually wind up on a page with a chat option. Choose that, and the last option that appears in the chat window -- use the "See more" option -- should be "Contact an Agent" to request a call-back if you are in North America.

https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851

If using the "Contact us" link takes you directly to the chat assistant window, you may have to enter some context dependent cues to get to the call back link.

Or you can contact eBay via social media:

https://twitter.com/askebay

https://www.facebook.com/eBay/