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    speak with a live agent
                     

    Hello,

    Ebay contacted me that they canceled an item that I already shipped days ago. Ebay stated that this is protecting from fraud. I need to speak to a life agent asap. I couldn't find any articles to help me.

    4everthrifty
    4everthrifty
    797View listings
    Posted 1 year ago·Last reply 1 year ago
                                           
             
    1 comment

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                   
    comics-scifi-collectibles

    comics-scifi-collectibles

    Mentor1 year ago
    1932View listings

    @4everthrifty.  The buyers payment should still be in your account and is yours to keep.   This happens from time to time and is nothing to worry about. 


    Here's how to contact eBay general customer service:

    eBay agents are working from home so you have to request a call back or live chat.

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    https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

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