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Sold virtual item and need help with marking its been delivered?
I sold a virtual item and I didn't put the right shipping method and now it says I need to make a shipping label and can't get paid until the item is shipped out.
the item has already been delivered and given to the buyer, anyone know what I can do now?
7 comments
comics-scifi-collectibles
Mentor2 weeks ago · Edited@ahth7438 The problem is that you listed the digital item incorrectly. All you can do is wait at least 31 days before eBay pays you for the sale since tracking is not going to show delivery.
I strongly recommend you END you active listings and relist correctly as classified listings so you don't have more problems with payouts . You also will pay less in fees AND not have the problem with the prepaid label.
The only way to deliver to email per eBay policy is if you list as a Classified Listing which costs $9.95. There are not any other selling fees when your item sells. The listing fee is NOT refundable and paid even if the digital item doesn't sell.
Electronically delivered items such as digital items that you have the legal right to sell can only be listed in the classified section Everything else> information products.
Here's the policy: https://www.ebay.com/help/policies/prohibited-restricted-items/electronically-delivered-items-policy?id=4289&st=
If you wish to create a classified listing you will need to switch to the Advanced Listing Tool that is located in Seller Hub.
Opt in to Seller Hub here: https://www.ebay.com/sh/ovw Start the listing here:
https://www.ebay.com/sl/prelist/suggest?sr=shstart
Select Classified from the drop down menu and then there will not be a shipping method required.
If you do not list this way the buyer can say they didn't receive digital item since you won't have tracking and you will have to issue a refund. You also will be violating eBay policy if you don't list digital items this way and eBay may ban your account.
jacbarcollectibles
Mentor2 weeks agoPlease be aware that you must be preapproved by eBay to list digital items. Here is a link to information on this: https://www.ebay.com/help/policies/prohibited-restricted-items/electronically-delivered-items-policy?id=4289
krazzykats
Mentor2 weeks agoEither mark it shipped, or add a tracking# to the order.
ahth7438
OP2 weeks agoIt was a prepaid usps label and I can't cancel it
krazzykats
Mentor2 weeks agoIf it doesn't have a tracking number, then mark the order shipped. Look under the 3 dots.
ahth7438
OP2 weeks agoIt does have a tracking number I'm sorry
Thank you so much for your time and answering!
comics-scifi-collectibles
Mentor2 weeks ago@ahth7438 Your shipping label was provided through the new ship with eBay Program> https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/ship-with-ebay?id=5575
Did you select print label? Or did the system just automatically show it as label created?
The buyer would have paid the shipping cost of the label IF the label was used. Since the label is not used the buyer will receive a refund for the shipping label. "
If you decide not to use the prepaid label, your buyer will be refunded automatically for the unused prepaid label if they paid for shipping."