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Sold items that may have been stolen in mail. Refunded, received negative feedback - please help
Selling since 2004 - sold a few pens cheap and mailed them out, the pens were never received (I believe they were stolen from my mail box) I refunded all the money, lost mailing money. Received negative reviews. then he bought 1 more set of pens and requested a refund before I even printed the mailing label -so I refunded that one too. So in total he gave me 3 negative reviews! I asked the buyer to please reconsider and he said he "might" if I send him new pens. I feel like I'm being held hostage since I don't sell very often and 3 negatives really hurts! I do have more pens but I don't want to let someone think it's ok to do this to sellers. I've never had this happen before, please help on what to do next. I have been unable to reach customer service or get information. Thanks!
fashionsandbeauty4u
Mentor2 years agoHello grtnewbargains,
In looking at the three negatives this Buyer left you, they were all left in the past month. If a Buyer has a negative experience with a Seller, you would think they would stop buying from that Seller. I would definitely request to have the three negatives removed. You would need to go on the eBay site and use their Feedback Removal form. That is your best option to try to get these removed. Please let us know what happened by updating this post. Best of luck.