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sold item then a fake buyer asked to change address orig buyer wants their money back
I sold a xbox to someone in oregon, that evening I got a message stating they needed to change the address
because they were moving and now original buyer didnt receive the item and wants their money back
im not sure what to do or who to believe, does someone have a customer service number i can call
1 comment
eburtonlab
Mentor2 years agoBuyers can change the shipping address at checkout right up until payment is sent. After that, the shipping address for that transaction cannot be changed.
The seller is required to ship to the address that comes with the payment or lose all protection in the event of an "item not received" case. Scammers often send messages urging the seller to ship to another address, so sellers are rightly wary of such requests.
The seller can cancel the transaction and relist to allow the buyer to purchase again and provide the correct address, but sellers are not required to do any of that.
If you shipped an item to someone other than your buyer, you need to refund your buyer.
To contact eBay, use the chat assistant to request a chat with an agent or a call back by starting on the Help & Contact page and following the links for your issue.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If nothing else works, try this link:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid